Total Quality Management and Continuous Improvement
We provide a powerful methodology for achieving more goals more
often. This methodology involves:
- Deploying a consistent problem-solving approach top to bottom
and system-wide
- Using the urge to solve a problem for innovation and breakthrough
- Diagnosing problems and bottlenecks
- Designing and deploying less expensive and culturally tuned
TQM, Six Sigma, Continuous Improvement, and Hoshin initiatives
General managers, operations managers, supervisors, team planners,
team facilitators, coaches, project managers, internal consultants,
and quality advocates learn to
- Identify key issues and root causes
- Gain commitment to solving specific quality problems
- Maximize all resources, including human ones, for higher productivity
Teams learn to apply Seven Management and Planning Tools—frameworks
that structure and focus thinking:
- Affinity Diagram: to transform a brainstormed data into action
- Arrow Diagram: to identify causal relationships among seemingly
isolated issues
- Tree Diagram: to identify logical implementation steps of a
project or strategy
- Prioritization Matrix: to help the team make criteria-driven
decisions and selections
- Matrix Diagram: to uncover relationships between sets of issues
not intuitively apparent
- Contingency Planning Scenarios: to minimize possible negative
forces as the plan is being implemented
- Activity Network Diagram: to identify steps required to achieve
results with realistic time frames
Other tools may include histograms, check sheets, control charts,
cause-and-effect diagrams, flow charts, and scatter diagrams. Each
set of tools will be custom-designed to focus on key priorities
and business results.
Outcomes for management and teams are:
- Work groups adept at selecting highest payback opportunities
and actions
- Competence in making strategic and daily operational decisions
- Elimination of wasted effort and expense
- Solutions that speedily deliver the results desired
- Commitment to maintaining these solutions
Related Key Findings & Insights
