![[PHOTO] Light streaming through a key hole illuminating an old iron key.](../images/ph_findings.jpg)
Nothing tests a leader like an organizational, department or project change or crisis. While the highly charged and often dramatic events surrounding a crisis can profoundly affect the people in an organization and even threaten its survival, there are actions a leader can take before, during and after the change to reduce the duration and impact of difficult situations.
Managers and leaders at all levels need to acquire the competencies to: